Lydian Private Bank, including its private banking division Lydian Bank & Trust recognize and respect the importance of your personal information.
We believe the confidentiality and protection of client information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize that one of our most important assets is our clients' trust. As a result, we do not sell or share our clients' personal information to third party marketers offering their products and services. So, you don't have to tell us not to.
Personal Information We Collect
We collect and use personally identifiable information ("personal information") about our clients in the normal course of our business to provide the products and services you have requested and to offer additional products and services that we think will be of interest to you. Personal information about our clients is collected from a number of sources, such as:
- Information you provide to us on applications and through other means, such as your name, address, social security number, employment, assets, income and other debts.
- Information about your transactions with us, such as your account balance, payment history, parties to transactions and credit card usage, and information about our communications with you, such as correspondence and other information.
- Information from a consumer report, such as information regarding your creditworthiness and credit history.
- Information from other outside sources. We collect information from outside sources regarding their employment, credit or other relationship with you or to verify information provided by you. For property values we use sources such as appraisers or other valuation services. We also obtain demographic and household information from research or database information firms.
We limit who receives personal information and what type of information is shared in the following manner.
Sharing information within the Lydian Bank & Trust family of companies. Lydian Bank & Trust provides a full range of financial products and services to you through subsidiary companies, including financial service providers such as our investment advisory and brokerage companies. All of these companies work together to provide the accounts and services you want. We may share all of the personal information we collect among our family of companies, except as limited below. By sharing this information among our family of companies, we can serve you more efficiently and make it easier for you to do business with us. For example, if you have an account with one of our companies and want to open an account with another of our companies, we may share personal information you have provided to us. This sharing could save you time in opening your new account since you may not need to furnish the same information twice.
You can limit information shared about you within the Lydian Bank & Trust family of companies. You may elect not to have information from your applications, consumer reports or other outside sources shared among our family of companies by sending us an e-mail at optout@lydianbank.com, calling us toll free at (800) 280-8186 or writing us at Lydian Bank & Trust, Attention Opt Out Department, 180 Royal Palm Way, Palm Beach, Florida 33480. Please note that we will continue to share some account and transaction information among our family of companies as permitted by law.
Sharing information with companies that work for us. To assist us in providing you products and services that you've requested or already have with us, we may share all of the personal information we collect with companies that work for us. These companies may include check printing, bill payment, operations and data processing companies. These companies might, for example, assist us in processing your transactions or mailing account statements. In addition, we may share all of the personal information we collect with companies that work for us to provide marketing and other services or other financial institutions with whom we have joint marketing agreements. All of these companies act on our behalf, are obligated to keep the information that we provide to them confidential, and use the information only to provide the services we've asked them to perform for you and us.
Sharing information in other situations. In accordance with standard banking industry practices, we may share all of the personal information we collect with credit bureaus and similar organizations. In addition, there are certain laws that permit or require disclosure of personal information about our clients. For example, we may disclose all of the personal information we collect in connection with a subpoena or similar legal process, a fraud investigation, an audit or other examination or the sale of your loan or other account to another financial institution. We may also share all of the personal information we collect outside of our family of companies if we have your consent, such as when you authorize us to forward your loan application to one of our partners who assist in finding alternate lenders if we are unable to meet your needs.
Accuracy of Personal Information
We continually strive to maintain complete and accurate information about you and your accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any inaccuracies.
Security of Personal Information
We restrict access to your personal information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your personal information.
Former clients
If you close your account or otherwise stop doing business with us, we follow the same policies and practices described above regarding the collection and disclosure of personal information.
Do Not Call Policy
We are committed to safeguarding your personal information and strictly control the information we collect and share. As explained in this policy, we do not sell or share our customers’ personal information to third party marketers offering their products and services.
We may use the telephone as a means of communicating with our clients and prospective clients for marketing purposes. You may elect to not receive these telephone calls by sending an email to optout@lydianbank.com, calling us toll free at (800) 280-8186 or writing us at Lydian Bank & Trust, Attention Do Not Call, 180 Royal Palm Way, Palm Beach, Florida 33480 and providing your name, address, and all residential or wireless numbers that you wish to include. We will document your request on our records and you will remain on our Do Not Call list until you inform us otherwise. Please note that even if we add your information to our Do Not Call list, we may communicate with you by telephone for non-marketing related issues as permitted by law.
To reduce the number of telemarketing calls you receive from other businesses, you should register with the Federal Trade Commission’s National Do Not Call registry at www.donotcall.gov, or by calling (888) 382-1222. Placing your number on the National Do Not Call Registry will stop most telemarketing calls, however, you may still receive calls from businesses where you are a customer.
Security
Online Banking Practices
Lydian Bank & Trust recognizes and respects the privacy and security of our clients. These online banking practices are presented to help you understand our commitment to your online privacy and security and to allow you to assist us in fulfilling our commitment to you.
How We Handle E-Mail
E-mail is not necessarily secure against interception. If your communication is very sensitive, or includes personal information such as your account numbers, credit card number or social security number, you must follow the procedures below or you may want to call us or send it through the U.S. mail instead.
To help ensure secure transmissions, your e-mails to us should be sent within our password-protected banking system. To send a secure message, log in to your account using your user name and password, then compose a message to us. Inquiries sent through this method are secure and use Secure Sockets Layer (SSL) technology. Never send e-mails containing sensitive information to us through the Client Service links or any other e-mail address that is outside the password-protected banking system. To ensure our response back to you is secure, we will only provide confidential account information in a response that is provided to you through the secure pages within the password-protected banking system.
About "Cookies"
When you logon to Lydian Bank & Trust, we use a "cookie" as part of our interaction with your browser. A "cookie" is a small text file or text identifier placed on your computer by us. Cookies are commonly used on websites and do not harm your system. We use cookies to provide you with a more personalized experience at our website. Some portions of our website require the use of cookies for proper function. These cookies do not collect personally identifiable or confidential information.
Protecting Your Password and Personal Identification Number (PIN)
Lydian Bank & Trust employees WILL NEVER ask you your online password or PIN. If you are asked for this information, please call us toll free at 1 (800) 280-8186 immediately and report it to management.
No Data "Capture" with Planning Tools
From time to time there may be planning tools throughout our site to help you make the financial decisions that are right for you. If these tools are available, we encourage you to try all of your "what-if" scenarios as often as you like. Examples include mortgage calculators. We do not capture the personal information you provide on these planning tools.
If you have questions about our privacy or security practices, please call us toll free at 1 (800) 280-8186.
How to Protect Yourself from Fraudulent Emails
At Lydian Bank & Trust, protecting your personal information is of the utmost importance to us. Recently a new form of fraudulent email called “Phishing” has emerged over the internet. Phishing emails are created to look like a legitimate email from a particular organization. The goal of phishers is to trick you into providing your personal information that can then be used for identity theft or to compromise your bank or credit card accounts.
Lydian Bank & Trust recommends following these tips to protect you:
Safe Login
To log in to your Lydian Bank & Trust account you will always need to use the User Name and Password combination you created at the time you opened your account or modified your security profile. Additionally, if you have not registered your computer, you will be required to enter your PIN. You will be presented with your personal Login Phrase which is the phrase, expression or group of words that you chose when creating your Security Profile. This Login Phrase should appear every time you login to Lydian Bank & Trust. If you do not recognize your Login Phrase or the phrase does not display, please call your local office or reach us Toll Free at 1-800-280-8186.
To access the Lydian Bank & Trust website, open a new web browser (e.g., Internet Explorer or Netscape) and type in the following: www.LydianBank.com.
Email Greetings
Emails from Lydian Bank & Trust will address you by your name. Fraudulent emails often include the salutation “Dear Valued Customer” or “To Whom It May Concern”.
Email Attachments
Emails from Lydian Bank & Trust will never ask you to download an attachment or a software program. Attachments contained in fraudulent emails often contain viruses that may harm or compromise your computer.
Request for Personal Information
If Lydian Bank & Trust requires personal information from you, we may notify you via email to log in to your account and provide this information to us by using our secure messaging system. To access the secure messaging system you will have to log in at http://www.Lydian Bank.com and enter your User Name, Password and PIN combination as describe in Safe Login above.
Never provide the following information via email:
- Your Full Name
- Lydian Bank & Trust bank account, credit card, and PIN number
- Social security number
- Driver’s license number
- Mother’s maiden name
- Email and password combination
If you think that you have received a fraudulent email, please forward the email to abuse@LydianBank.com or contact us by phone at 1 (800) 280-8186. Also, delete the email from your mailbox. Never click on any links or attachments in a suspicious email.
If you have any questions, please do not hesitate to contact us at 1 (800) 280-8186.
